Responsibilities 

Deposit mobilisation and sales 

• Achieve growth across KPIs: liability mobilisation, CASA and fixed deposits, new funded accounts, income generation, and e-banking product adoption. 
• Actively seek new sales opportunities through cold calling, networking, referrals, merchant and payroll initiatives, and community outreach. 
• Execute local marketing strategy and develop campaigns to meet branch deposit and revenue targets. 
• Develop and manage referral networks agents, merchants, employers to sustain lead flow and conversions.

 Account opening and onboarding 

• Open and convert funded accounts; ensure KYC/AML documentation is complete and accurate before funding. 
• Explain product features, fees and benefits, onboard customers to digital channels mobile, USSD, internet banking to increase transactional volumes. 
• Track funding status and hand off transaction processing to operations while ensuring timely follow-up.

Customer Relationship Management 

• Build and maintain strong relationships with retail and small business customers: conduct periodic account reviews and needs assessments. 
• Cross-sell and bundle products standing orders, payroll solutions, e-wallets to deepen wallet share. 
• Expedite resolution of complaints to maximize satisfaction and improve customer experience.

Requirements

• Strong sales, negotiation and relationship management skills. 
• Excellent verbal and written communication skills.
• Must have completed NYSC