Company Profile: We are a premier global outsourcing organization specializing in delivering world-class customer support solutions for international clients across diverse industries. Driven by operational excellence and a culture of customer satisfaction, we offer aggressive career progression tracks within a dynamic, high-performing, and multicultural work environment. Position: Spanish Bilingual Customer Service Specialist Industry: BPO Company Location: Taguig City Salary: Php 70,000 Work Scheduled: Shifting Work Set up: Work Onsite Job Responsibilities: ✅ Provide high-tier customer support to Spanish- and English-speaking clients globally across phone, email, and chat channels. ✅ De-escalate and resolve complex customer inquiries, disputes, and operational concerns efficiently and professionally. ✅ Maintain seamless, clear, and effective verbal and written articulation in both languages to maintain top-tier customer satisfaction scores. ✅ Systematically document all client interactions, updates, and resolutions in the internal enterprise system with extreme accuracy. ✅ Identify critical, high-tier technical or customer bottlenecks, route them to appropriate specialized departments, and track them until full resolution. Job Requirements: ✅ Open to Filipino nationals with advanced verbal and written fluency in both Spanish and English. ✅ Requires at least 2 to 3 years of solid experience as a Customer Service Representative (bilingual account experience is a major plus). ✅ Open to both Undergraduate candidates and Bachelor’s Degree holders. ✅ Must be currently residing within Metro Manila and willing to work fully onsite at our Taguig facility. ✅ Must be available to start immediately (ASAP). Recruitment process (Online process): ✅ Resume Screening ✅ Online & English Assessment ✅ Initial Interview ✅ Operation Interview ✅ Spanish Language Interview ✅ Job Offer HOW TO APPLY: �� Click the “APPLY” button. �� Send your resume to: �� jkeuro.openings@gmail.com �� Message us on our Messenger for faster processing: Hera Gono (https://www.facebook.com/hera.gono ✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨ If you are not registered yet in our website, Please register so you can apply to our job postings: �� https://jknetwork-jobs.com/register ✨Contact us for more inquiries: ��Mobile/Viber: 639176381992 ��Look for Ms. Jas